Shipping & returns

Singapore

Free delivery on every order, with no minimum. The price shown on the product page is the price you pay — no handling fees, no surcharges, nothing added at checkout.

Orders placed before 2pm on a business day are dispatched the same day; later orders and orders placed at the weekend or on a public holiday go out the next business day. Delivery is by uParcel and usually takes 1–3 business days from dispatch. You will receive tracking by email when your parcel leaves us.

These are estimates, not guarantees. Public holidays, weather and courier backlogs can add a day or two. If your parcel has not arrived within 7 business days of dispatch, email info@kalohas.sg and we will chase it or resend.

Malaysia, Thailand and Indonesia

We ship to these three countries for personal use, in household quantities.

• Shipping is charged at cost and is calculated at checkout before you pay, based on destination and order size.
• Delivery usually takes 3–10 business days, depending on customs.
• You are the importer. Import duty, sales tax, VAT and any customs charges in your country are payable by you, not included in the price we show, and collected by the carrier or the authorities on delivery.
• Customs authorities can inspect, delay or refuse any food parcel. We cannot control that and cannot guarantee clearance. If a parcel is refused entry or seized, contact us — we will look at it case by case, but we cannot promise a refund where goods were lawfully seized.
• The label on the box is in English. Local-language labelling requirements apply to goods imported for sale; these parcels are sold for personal consumption only and may not be resold.

If you are buying for a shop, a clinic or any kind of resale, do not order here — email info@kalohas.sg and we will talk about proper distribution instead.

Addresses and failed deliveries

Please check your delivery address before you order — we dispatch quickly and cannot always intercept a parcel afterwards. If a delivery fails because the address was wrong or incomplete, we resend once at our cost within Singapore. Beyond that, and for overseas orders, we may ask you to cover redelivery.

Risk and title

Risk in the goods passes to you on delivery to the address you gave us. Title passes when we have received payment in full.

When it arrives

Store KaLOHAS in a cool, dry place, out of direct sunlight. Do not refrigerate. Each sachet is sealed individually — open one at a time.

Try it before you open a box

Every first order ships with three trial sachets, loose, outside the box. Open those first. If KaLOHAS is not for you, keep the boxes unopened and send them back within 30 days. For orders delivered in Singapore you pay nothing, not even return postage.

30-day returns on unopened boxes

For orders delivered in Singapore, you can return unopened boxes within 30 days of delivery, for any reason. A box counts as unopened when all 25 sachets are inside, sealed and unused. We pay return postage and there is no restocking fee.

Opened boxes and used sachets cannot be returned or refunded for a change of mind. That is what the trial sachets are for. If something is wrong with a box, opened or not, see If something arrives wrong below.

How we work out your refund

We refund what you paid, minus our standard price for the boxes you keep, using the cheapest combination of our 1, 2, 3 and 6-box prices.

Example: you buy 6 boxes for S$298, open one and return the other five unopened. One box costs S$68, so we refund S$230.

Rewards points earned on the refunded amount are removed from your account. The trial sachets are yours to keep; they have no cash value and are never deducted from a refund.

If something arrives wrong

Damaged in transit, the wrong item, a short-dated box, or a sachet that has failed its seal: send us a photo within 7 days of delivery and we will send a replacement or refund you in full, whichever you prefer. No return needed. This applies wherever your order was delivered.

How to start a return

Email info@kalohas.sg with your order number, how many boxes you are returning and, where relevant, a photo. We reply within one business day and arrange collection. Refunds go back to the original payment method within 7 business days of the returned boxes reaching us, or of us approving your photo if something arrived wrong. Your bank may take a few days more to show it.

What this policy does not cover

• Products bought from a shop or marketplace other than this website. Those go back to the seller you bought them from, under that seller's policy.
• Orders placed for resale or in commercial quantities.

Orders delivered outside Singapore

Orders delivered outside Singapore cannot be returned or refunded for a change of mind, because food cannot easily travel back across a border. If something arrives damaged or wrong, If something arrives wrong above still applies. Any import duty or tax you have already paid is not refundable by us; you would need to claim that from the customs authority in your country.

Your rights under Singapore law

Nothing in this policy takes away your statutory rights. Under the Consumer Protection (Fair Trading) Act, if goods do not conform to the contract at the time of delivery you may require us to repair or replace them and, where that is not possible or not reasonable, to reduce the price or refund you. Where a defect appears within six months of delivery, it is presumed to have existed at delivery unless we can show otherwise. These rights apply whatever this policy says, and they sit alongside the returns policy above rather than being replaced by it.